Shipping policy
1. Delivery Areas
MOOV BOX ships across the entire United States, including all 50 states and Washington, D.C.
2. Order Processing Time
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All orders are carefully prepared within 3 to 5 business days after payment confirmation.
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Orders are processed Monday through Friday, excluding public holidays.
3. Delivery Time
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Estimated delivery time is 7 to 10 business days, depending on your location and accessibility.
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Once your order has been shipped, you will receive real-time tracking information via email.
⚠️ Please note: Delivery times are estimates and may vary due to logistical constraints or external factors.
4. Shipping Fees
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A flat delivery fee of $200 applies to all orders, regardless of location.
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This fee covers transportation and standard delivery service.
5. Delivery Conditions
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Deliveries are made via specialized transport suitable for shipping containers.
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The customer is responsible for ensuring that the delivery location:
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Is accessible for trucks and unloading equipment
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Has sufficient space for placement
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Has stable and suitable ground conditions
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If delivery cannot be completed due to site inaccessibility, additional fees may apply.
6. Delays and Peak Periods
During sales periods, promotions, or high-demand seasons, delivery times may be longer than usual.
We appreciate your patience and understanding during these periods.
7. Order Tracking
Once your order has been dispatched, you will receive an email with tracking details so you can follow your delivery in real time.
8. Damaged or Missing Items
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Customers must inspect their order upon delivery.
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Any damage or issue must be reported within 24 hours of delivery with supporting photos.
Failure to report within this timeframe may result in the claim being denied.
9. Contact Us
If you have any questions or concerns regarding your order or delivery, please contact us:
Email: contact@moov-box.com
Phone: [Phone Number]







